About

Terms of Service

Ballgown.ai

Last Updated: February 10, 2026

These Terms of Service ("Terms") govern your access to and use of Ballgown.ai ("Service"), operated by Ice 9 Designs ("we," "us," or "our"), a California-based company. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Acceptance and Eligibility

1.1 Age Requirement. You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are 18 years or older.

1.2 Image Content Requirement. All images uploaded to the Service must depict individuals who are 18 years of age or older. You represent and warrant that you have verified the age of all individuals depicted in any images you upload, and that all such individuals are at least 18 years old.

2. Account Registration and Security

2.1 Account Creation. To use the Service, you must create an account using Google OAuth authentication. You agree to provide accurate, current, and complete information during the registration process.

2.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3 Account Termination. We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion.

3. Description of Service

3.1 Service Function. Ballgown.ai is an image transformation service that uses artificial intelligence to digitally transform clothing in uploaded images to ballgowns or tuxedos. The Service does not generate, create, or provide nude, partially nude, or sexually explicit images of any kind.

3.2 Service Availability. The Service is currently available as a web application. We may offer mobile applications in the future. We do not guarantee uninterrupted or error-free operation of the Service.

3.3 Service Modifications. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, and without liability to you.

4. Token System and Payments

4.1 Token System. The Service operates on a token-based system. Users receive free tokens upon initial account creation and three free tokens daily thereafter. Additional tokens may be purchased.

4.2 Pricing and Payment. Token prices are displayed on our website and are subject to change at our discretion. All payments are processed through third-party payment processors and are subject to their terms of service. All sales of tokens are final and non-refundable, except as required by law.

4.3 Token Usage. Tokens may only be used to access the Service and have no cash value. Tokens are non-transferable and may not be sold, traded, or exchanged. Unused tokens do not expire unless your account is terminated.

4.4 Taxes. You are responsible for all taxes, duties, and assessments (except taxes based on our net income) associated with your use of the Service.

5. User Content and Consent

5.1 Consent to Upload. By uploading any image to the Service, you represent and warrant that: (a) you have the right to upload and process the image; (b) all individuals depicted in the image are at least 18 years of age; (c) you have obtained all necessary consents, permissions, and releases from any individuals depicted in the image to have their likeness transformed and processed by the Service; and (d) the image does not violate any third-party rights or any applicable laws.

5.2 License Grant. You grant us a limited, non-exclusive, royalty-free license to process your uploaded images solely for the purpose of providing the Service to you. This license terminates when the image is deleted from our systems as described in Section 6.

5.3 Ownership of Output. You retain all ownership rights to images you upload and to the transformed images generated by the Service. We claim no ownership rights to your content or the output images.

5.4 Prohibited Content Representations. You represent and warrant that no image you upload to the Service contains nudity, partial nudity, sexually explicit content, or depicts any individual under 18 years of age. You acknowledge that uploading images of minors or images containing nudity is strictly prohibited, may constitute a criminal offense, and will result in immediate account termination and reporting to authorities. These representations are material to this agreement, and any breach constitutes a material breach of these Terms.

6. Data Handling and Privacy

6.1 Image Storage and Deletion. Uploaded images and generated output images are stored temporarily during the transformation process for transactional purposes only. Images are automatically deleted from our servers after processing is complete. We do not retain your images beyond the time necessary to provide the Service.

6.2 Processing Technology. All image processing is performed using our proprietary technology. We do not use third-party AI services or APIs to process your images.

6.3 Privacy Policy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Prohibited Uses

You agree not to use the Service to:

(a) Upload images of individuals without their consent or knowledge;

(b) Upload images of minors (individuals under 18 years of age);

(c) Upload images containing nudity, partial nudity, sexually explicit content, or obscene material of any kind. This prohibition is STRICTLY AND ABSOLUTELY ENFORCED for images depicting minors, and any such content will result in immediate account termination and reporting to appropriate authorities;

(d) Harass, abuse, threaten, or intimidate any person;

(e) Violate any applicable laws or regulations;

(f) Infringe upon the intellectual property rights, privacy rights, or other rights of any third party;

(g) Attempt to reverse engineer, decompile, or otherwise extract the source code of the Service;

(h) Use automated means (including bots, scrapers, or scripts) to access the Service except as expressly permitted;

(i) Interfere with or disrupt the Service or servers or networks connected to the Service;

(j) Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity; or

(k) Use the Service for any commercial purpose without our express written consent.

7A. Content Moderation and Technical Safeguards

7A.1 Automated Content Filtering. We employ automated content filtering technology to detect and prevent the display of nudity or sexually explicit content in output images. When such content is detected, it is automatically obscured with visual censoring. However, you acknowledge and agree that no automated filtering system is perfect or 100% effective.

7A.2 Age Verification Limitations. We do not have reliable technical means to verify the age of individuals depicted in uploaded images. The burden is entirely on you to ensure compliance with Section 1.2 and Section 7(b) regarding the age of individuals in uploaded images. Your representation that all individuals depicted are 18+ is a material term of this agreement.

7A.3 Enforcement and Termination. We reserve the right to review uploaded content, user accounts, and Service usage at our discretion. Any violation of Section 7, particularly Section 7(b) or 7(c), will result in immediate account termination without refund. Violations involving minors will be reported to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement authorities as required by law.

7A.4 No Liability for Technical Limitations. While we make reasonable efforts to prevent prohibited content through technical means, we are not liable for any failures of our filtering systems or for content that users upload in violation of these Terms. You acknowledge that our technical safeguards are provided as a courtesy and additional layer of protection, but do not diminish your obligations under these Terms.

7A.5 User Reporting. If you become aware of any content or user behavior that violates these Terms, you agree to report it to us immediately at abuse@ballgown.ai. We will investigate all reports and take appropriate action.

8. Intellectual Property

8.1 Our Rights. The Service, including all software, algorithms, designs, graphics, text, and other content (excluding User Content), is owned by us or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

8.2 Trademarks. "Ballgownify," "ballgown.ai," and all related logos and designs are trademarks of Ice 9 Designs. You may not use these trademarks without our prior written consent.

9. User Responsibilities

9.1 Downloaded Content. Once you download transformed images from the Service, you are solely responsible for how you use, share, or distribute those images. We are not responsible for any consequences arising from your use of downloaded images.

9.2 Compliance with Law. You are responsible for ensuring that your use of the Service and any downloaded content complies with all applicable laws, including but not limited to privacy laws, data protection laws, and laws governing the use of someone's likeness.

9.3 Indemnification. You agree to indemnify, defend, and hold harmless Ice 9 Designs, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party, including any users; or (d) your violation of any applicable laws or regulations.

10. Disclaimers

10.1 No Warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

10.2 AI Technology Limitations. The Service uses artificial intelligence technology that may produce unpredictable or imperfect results. We make no representations or warranties regarding the accuracy, quality, or appropriateness of any transformed images. You acknowledge that AI-generated transformations may contain artifacts, errors, or unexpected results.

10.3 Third-Party Services. The Service may integrate with or rely on third-party services (such as Google OAuth for authentication and payment processors). We are not responsible for the availability, functionality, or security of these third-party services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ICE 9 DESIGNS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY; (E) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (F) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. California-Specific Provisions

12.1 California Residents. Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

12.2 CCPA Rights. If you are a California resident, you have certain rights under the California Consumer Privacy Act ("CCPA") regarding your personal information. Please refer to our Privacy Policy for information about your CCPA rights and how to exercise them.

13. Dispute Resolution

13.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

13.2 Arbitration. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in California, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

13.3 Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

13.4 Exceptions. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service or intellectual property infringement without first engaging in arbitration.

14. General Provisions

14.1 Changes to Terms. We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

14.2 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the Service and supersede all prior agreements and understandings.

14.3 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.5 Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

14.6 Force Majeure. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

14.7 Survival. Sections 5.3 (Ownership of Output), 9.3 (Indemnification), 10 (Disclaimers), 11 (Limitation of Liability), 13 (Dispute Resolution), and 14 (General Provisions) shall survive any termination or expiration of these Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Ice 9 Designs
Email: support@ballgown.ai
Website: https://ballgown.ai

By using Ballgown.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Privacy Policy

Ballgown (ballgown.ai)

Last Updated: February 10, 2026

Ice 9 Designs ("we," "us," or "our") operates Ballgown ("Service"), accessible at ballgown.ai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. By using Ballgown, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy is designed to comply with the California Consumer Privacy Act (CCPA), the European Union General Data Protection Regulation (GDPR), and other applicable privacy laws.

1. Information We Collect

1.1 Information You Provide Directly

Account Information. When you create an account using Google OAuth, we collect your email address and name from your Google account. We do not store your Google password.

Payment Information. When you purchase tokens, payment processing is handled by Stripe. We do not store your credit card information. Stripe collects and processes your payment information according to their privacy policy. We receive only confirmation of payment and transaction identifiers.

Uploaded Images. You may upload images to transform using our Service. These images are processed temporarily and are automatically deleted immediately after processing is complete. We run automated cleanup processes daily to ensure no orphaned images remain in our systems.

1.2 Information Collected Automatically

Usage Data. We may collect information about how you access and use the Service, including your IP address, browser type, device information, pages visited, time and date of visits, and time spent on pages.

Cookies and Similar Technologies. We use strictly necessary session cookies to maintain your login state and manage your session. These cookies are essential for the Service to function and do not require consent under GDPR. If we implement analytics tools in the future, we will update this Privacy Policy and provide appropriate notice and consent mechanisms for non-essential cookies.

Server Logs. Our servers automatically log standard information such as IP addresses, request timestamps, and system errors. These logs are retained for 30-90 days for security and troubleshooting purposes, then automatically deleted.

1.3 Information We Do Not Collect

We do not collect or analyze the content of your uploaded images beyond the automated processing required to provide the transformation service. We do not use your images for training machine learning models, marketing purposes, or any purpose other than providing you with the transformed output.

2. How We Use Your Information

We use the information we collect for the following purposes:

(a) To provide, maintain, and improve the Service;

(b) To process your image transformations;

(c) To manage your account and authenticate your access;

(d) To process payments and manage your token balance;

(e) To detect, prevent, and address technical issues, security incidents, and violations of our Terms of Service;

(f) To comply with legal obligations, including reporting illegal content to appropriate authorities;

(g) To communicate with you about your account, respond to your inquiries, and provide customer support; and

(h) To improve our Service and develop new features.

We do not use your information for marketing purposes. We do not send promotional emails, newsletters, or advertising communications.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:

Contract Performance. Processing your account information, uploaded images, and payment data is necessary to perform our contract with you (our Terms of Service) and to provide the Service you requested.

Legitimate Interests. We process usage data and server logs based on our legitimate interest in maintaining the security and functionality of our Service, preventing fraud and abuse, and improving our Service.

Legal Obligation. We may process your information to comply with legal obligations, such as reporting illegal content to law enforcement or responding to valid legal requests.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers. We share information with trusted third-party service providers who assist us in operating our Service:

• Google (for authentication via OAuth)
• Stripe (for payment processing)

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement). This includes reporting illegal content, such as child sexual abuse material, to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement agencies.

Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Protection of Rights. We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to violations of our Terms of Service.

5. Data Retention

Uploaded Images. Images you upload are deleted immediately upon completion of the transformation process. We run automated cleanup processes daily to ensure no orphaned images remain in our systems.

Account Information. If you delete your account, we retain your account information for 30 days to allow for account recovery in case of accidental deletion. After 30 days, we permanently delete all account information except as required for legal or regulatory compliance.

Payment Records. Payment transaction records are retained by Stripe according to their retention policies and applicable law (typically 7 years for tax and chargeback purposes). We retain only transaction identifiers and confirmation data necessary for account management.

Server Logs. Server logs containing IP addresses and usage data are automatically deleted after 30-90 days.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using HTTPS/TLS, secure authentication via Google OAuth, immediate deletion of uploaded images after processing, regular security audits, and access controls limiting employee access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

7.1 Rights for All Users

Access. You have the right to request access to the personal information we hold about you.

Correction. You have the right to request that we correct inaccurate personal information. You can update your account information directly through your account settings.

Deletion. You have the right to request deletion of your personal information. You can delete your account at any time through your account settings. Upon deletion, your data will be retained for 30 days for recovery purposes, then permanently deleted.

7.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know. You have the right to request that we disclose what personal information we collect, use, disclose, and sell (note: we do not sell personal information).

Right to Delete. You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale. You have the right to opt out of the sale of your personal information. We do not sell personal information.

Right to Non-Discrimination. You have the right not to receive discriminatory treatment for exercising your CCPA rights.

7.3 European Users (GDPR Rights)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the GDPR:

Right to Access. You have the right to obtain confirmation of whether we process your personal data and to access that data.

Right to Rectification. You have the right to request correction of inaccurate personal data.

Right to Erasure. You have the right to request deletion of your personal data in certain circumstances.

Right to Restriction. You have the right to request restriction of processing of your personal data in certain circumstances.

Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object. You have the right to object to processing of your personal data based on legitimate interests.

Right to Withdraw Consent. Where processing is based on consent, you have the right to withdraw consent at any time.

You also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated your rights under GDPR.

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@ballgown.ai. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR requests and 45 days for CCPA requests). We may need to verify your identity before processing your request.

8. International Data Transfers

We are based in California, United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to the transfer of your information to the United States. We take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. For material changes that significantly affect your rights, we will provide more prominent notice (such as email notification). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Do Not Track Signals

We do not currently respond to Do Not Track (DNT) signals because we do not track users across third-party websites. We only use strictly necessary session cookies and do not employ tracking technologies for advertising or analytics purposes.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Ice 9 Designs
Email: privacy@ballgown.ai
Abuse Reports: abuse@ballgown.ai
Website: https://ballgown.ai

By using Ballgown.ai, you acknowledge that you have read and understood this Privacy Policy.

Refund Policy

Ballgown (ballgown.ai)

Last Updated: February 10, 2026

This Refund Policy explains the circumstances under which Ice 9 Designs ("we," "us," or "our") will issue refunds for token purchases and services provided through Ballgown ("Service"). This policy is incorporated into and subject to our Terms of Service.

1. General Policy

All token purchases are final and non-refundable. Tokens do not expire and can be used at any time to access the Service. However, tokens spent on jobs will be automatically refunded in the specific circumstances outlined in this policy.

2. Automatic Token Refunds

Tokens will be automatically refunded to your account in the following situations:

2.1 Failed Jobs

If your image transformation job fails to complete due to a technical error on our end (such as server errors, processing failures, or system outages), we will automatically refund the tokens used for that job. The refund will be processed automatically - you do not need to request it.

2.2 Canceled Jobs

If you cancel a transformation job before generation has begun (while it is still in the processing queue), we will automatically refund the tokens for that job. Once generation has started, jobs cannot be canceled and tokens cannot be refunded.

2.3 Contact Support

If you believe your tokens should have been automatically refunded but were not, please contact us at support@ballgown.ai with your job details.

3. No Refunds

We will not issue refunds in the following situations:

3.1 Token Purchases

Purchased token balance is non-refundable. Tokens do not expire and remain in your account indefinitely, available for use whenever you choose. If you no longer wish to use the Service, your unused tokens will remain in your account but cannot be converted back to currency.

3.2 Jobs That Have Started

Once generation has begun on a transformation job, tokens cannot be refunded. This applies even if you are dissatisfied with the results, uploaded the wrong image, or changed your mind. Our Service uses artificial intelligence technology that may produce varied or unexpected results. We encourage you to carefully review your selections before submitting a job.

3.3 Violations of Terms of Service

If your account is terminated due to violations of our Terms of Service, you will not be entitled to any refund for unused tokens or recent purchases.

4. Payment Disputes

If you are charged multiple times for the same token purchase due to a processing error, or if you are charged an incorrect amount, please contact us at support@ballgown.ai with your transaction details and we will refund the duplicate or erroneous charge.

5. Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us first, we reserve the right to immediately suspend or terminate your account and all associated services. We strongly encourage you to contact us at support@ballgown.ai to resolve any payment issues before initiating a chargeback.

6. Free Tokens and Promotional Credits

Free tokens provided upon account creation, daily login bonuses, and promotional credits have no monetary value and cannot be refunded, exchanged for cash, or transferred to other users.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes to this policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

8. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Ice 9 Designs
Email: support@ballgown.ai
Website: https://ballgown.ai

This Refund Policy is incorporated into and governed by our Terms of Service.

DMCA Policy

Ballgown (ballgown.ai)

Last Updated: February 10, 2026

Ice 9 Designs ("we," "us," or "our") respects the intellectual property rights of others and expects our users to do the same. This Digital Millennium Copyright Act ("DMCA") Copyright Policy explains how we respond to claims of copyright infringement on Ballgown ("Service") in accordance with the DMCA, 17 U.S.C. § 512.

1. Our Commitment to Copyright Protection

We take copyright infringement seriously. Users who upload images to our Service must have the legal right to use those images. Uploading copyrighted images without authorization from the copyright holder is strictly prohibited and violates our Terms of Service. We will respond promptly to valid notices of copyright infringement and will terminate the accounts of repeat infringers in appropriate circumstances.

2. How Our Service Works

Ballgown is an image transformation service that processes uploaded images temporarily and immediately deletes them after processing is complete. We do not maintain a permanent repository of user-uploaded images or transformed outputs. Images are processed in real-time and are automatically removed from our systems upon completion of the transformation. We run daily automated cleanup processes to ensure no images remain stored on our servers.

3. Filing a DMCA Notice of Copyright Infringement

If you believe that your copyrighted work has been uploaded to our Service in a way that constitutes copyright infringement, you may submit a DMCA notice to our designated Copyright Agent. Please note that due to the temporary nature of image processing on our Service, allegedly infringing material may no longer be present on our servers by the time we receive your notice. However, we will still investigate the claim and take appropriate action against the user's account if infringement is confirmed.

To be effective, your DMCA notice must include the following information as required by 17 U.S.C. § 512(c)(3):

3.1 Required Elements of a DMCA Notice

Your notice must contain all of the following:

(a) A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

(b) Identification of the copyrighted work claimed to have been infringed. If multiple copyrighted works are covered by a single notification, you may provide a representative list of such works;

(c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity. Because images are not permanently stored on our Service, please provide as much detail as possible, including: the user account email (if known), the approximate date and time of the alleged infringement, a description of the allegedly infringing image, and any other identifying information that may help us locate the user and investigate the claim;

(d) Your contact information, including your name, address, telephone number, and email address;

(e) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

(f) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

3.2 Where to Send DMCA Notices

DMCA notices should be sent to our designated Copyright Agent:

Copyright Agent
Ice 9 Designs
Email: dmca@ballgown.ai
Subject Line: DMCA Copyright Infringement Notice

Please note that notices sent to any other address or contact method may not receive a timely response. Only notices sent to the designated Copyright Agent at the email address above will be considered valid DMCA notices.

4. Filing a DMCA Counter-Notice

If you believe that your content was removed or access to your account was disabled in error or as a result of misidentification, you may file a counter-notice with our Copyright Agent. Your counter-notice must comply with the requirements of 17 U.S.C. § 512(g)(3).

4.1 Required Elements of a Counter-Notice

To be effective, your counter-notice must include all of the following:

(a) Your physical or electronic signature;

(b) Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled (provide as much detail as possible about the allegedly infringing content and your account);

(c) A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;

(d) Your name, address, and telephone number;

(e) A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or the Northern District of California if your address is outside of the United States), and that you will accept service of process from the person who provided the original DMCA notice or an agent of such person.

4.2 Counter-Notice Procedure

Upon receipt of a valid counter-notice, we will forward it to the party who submitted the original DMCA notice. If we do not receive notice within 10-14 business days that the original complainant has filed a court action to prevent further infringement, we may, at our discretion, restore access to the allegedly infringing material or reinstate the account.

5. Our Response to DMCA Notices

Upon receipt of a valid DMCA notice, we will:

(a) Investigate the claim and attempt to identify the user account associated with the alleged infringement;

(b) Take appropriate action, which may include warning the user, suspending the account, or terminating the account, depending on the severity and frequency of infringement;

(c) Notify the user of the complaint if we are able to identify them;

(d) Maintain records of the infringement notice and our response; and

(e) Take steps to prevent future infringement by that user.

Because images are not permanently stored on our Service, we may not be able to "remove" material that is no longer present. However, we will still investigate the claim and take action against the user's account as appropriate.

6. Repeat Infringer Policy

In accordance with the DMCA and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who are deemed to be repeat infringers. We may also, at our sole discretion, limit access to the Service and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. We maintain records of copyright infringement notices and consider the history of infringement when evaluating claims and determining appropriate actions.

7. False Claims and Misrepresentation

Please be aware that under 17 U.S.C. § 512(f), you may be liable for damages (including costs and attorneys' fees) if you knowingly materially misrepresent that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification. We reserve the right to seek damages from any party that submits a DMCA notice or counter-notice in bad faith or with knowledge of material misrepresentation.

8. User Obligations

By using our Service, you agree that you will not upload, process, or distribute any material that infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any person or entity. You represent and warrant that you have all necessary rights, licenses, and permissions to upload any images to our Service and to have those images processed and transformed. You agree to indemnify and hold us harmless from any claims arising out of your use of copyrighted material without authorization.

9. Limitations of Our Obligations

We are not obligated to monitor user uploads for copyright infringement, and we do not have the ability to review every image uploaded to our Service. Due to the real-time, temporary nature of our image processing, we cannot guarantee that all infringing material will be identified and removed before processing is complete. We rely on copyright holders to notify us of infringement and on users to comply with copyright law and our Terms of Service.

10. Modifications to This Policy

We reserve the right to modify this DMCA Copyright Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

11. Contact Information

For DMCA notices, counter-notices, or questions about this policy, please contact our designated Copyright Agent:

Copyright Agent
Ice 9 Designs
Email: dmca@ballgown.ai
Website: https://ballgown.ai

This DMCA Copyright Policy is incorporated into and governed by our Terms of Service.